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business

On sucking it up for social media success

by Ian Greenleigh on September 30, 2010 · 4 comments

Social snobbery is lame. (Flickr credit: illuminaut)

Every so often, you hear something that is just so contrarian—so radically counterintuitive—you assume it must be true without really weighing its veracity against the alternative you once took for granted. Sometime last year, I started believing, if only for an instant, that work and passion were somehow mutually exclusive in the “real world”. Yeah, I was wrong (see: dream job). But I think I know now the tiny sliver of truth I was picking up on then.

The way people talk about social media, you’d think they took public speaking lessons from Double Rainbow Guy. The language we use is often vague, but just as often it seems almost freakishly optimistic.  Others notice this, too. There are even scripts to remove “excessive exclamation points” from your web experience (!!!). So when I first heard people discussing how one could earn a healthy income for their work in something as cool as social, the skeptic in me stirred to life. Turns out it was a false alarm, but an appropriate reaction. Over that last year, I’ve realized that anyone that tells you real work can’t possibly be fun, that the work that matters is boring, chose the wrong career.

At the same time, I’ve become annoyed by people that idealize work in social media as something sacred or fulfilling in a way other professions aren’t. Awesome jobs are still jobs. Go to any social media conference filled with people like me, and you’ll hear things like:

  • Don’t publish any content you wouldn’t read yourself!
  • The best content wins in the end!
  • Just be yourself!

I won’t dismiss any of these guidelines outright. Each has its own wisdom, and I almost always side with those who preach quality over quantity. But most of us in social media aren’t in it strictly as a matter of self-fulfillment—we work for someone else, whether it’s our boss or our clients. And as such, we have our orders. We’re to generate leads. We’re to bolster customer loyalty. We’re to meet our deadlines.

Any one of these orders may require that we do things that conflict with our social media “values,” the best practices we accept, or even the things we preach as speakers. You might think list posts are gimmicky, for instance, but if that’s what’s getting qualified prospects to enter your company’s pipeline, you’d better write them. You might not personally like what your coworker handed you for editing, but if it’s the kind of content that helps your company meet its social goals, you’ll need to hit that publish button eventually.

If you’re lucky enough to work in social media, don’t turn your nose up at those that “don’t get it”. You have an awesome job (remember how bad you wanted it?) and you need to perform, not worry about the artistic purity of your work. Let passion fuel excellence, not elitism.

Suck it up!

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Social Media: Our Sleazy, Scheming, Sexy Society

by Ian Greenleigh on March 3, 2010 · 2 comments

Have you seen the social media underbelly? It’s not too hard to find. Type in one or two of the words that most appall you here and you’re bound to find some shadowy figures tossing them out without reservation. Gangs are now using Twitter and Facebook for recruitment. Talking heads are horrified–horrified!–that teenagers are using Chatroulette for virtual hanky-panky.

duopia

photo credit: jonny2love

And what about the spammers? The auto-DM’s from shiny-toothed circuit speakers selling e-books , the incessant requests to become “fans” of boring businesses we’ve never heard of, the phishing scams, the millions of zombie-like broadcast accounts that constantly speak but never listen–what about them?

“Yikes”, says the business owner, “Why on earth would I want to dive into that cesspool?”

“No thanks”, says the pure-intentioned soul, who simply wants to make friends online.

Is the water a bit muddy? Without a doubt. But if all we see is the filth, we miss the bigger picture:

Social media is simply a reflection of our society.

Muddy Splash

How muddy? ( photo credit: Newsbie Pix)

The same imperfect, complex, corrupt, exciting, beautiful society in which we do business every day. The same one, in fact, inhabited by our dearest friends, crooks, liars and everyone in between.

Sex and violence sells, so the media reports on these dark corners of the social media experience and leave some of us with a bleak, yet entirely inaccurate, understanding of this online world.

Stretching the truth in an entirely different direction, we find the schemers. If they can convince us that social media is a utopia of easy money and happiness to which they hold the key, we are one step closer to attending their pricey feel-good seminars or buying their surefire profit system.

Social media is neither den of iniquity nor Shangri-La.

Treasure Island Fest.

This is social media. ( photo credit: helenadagmar)

400 million people use Facebook, for an average of an hour per day. To the surprise of many, who we say we are on Facebook is a remarkably accurate portrait. We are fast approaching  50 million tweets per day. These numbers can’t be ignored because they represent people.

The world is using social media. If the world is filled with your prospective customers and friends, you should be, too.

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